Support
Reach the team, or check the answers below before you write in
? My order is still Pending — what now?
Pending means the provider has queued it. Delivery usually starts within the average time shown on the service card. If it stays Pending far longer than that, message us with the order number and we will chase it.
? How do I request a refill?
Open My Orders. Services that support refills show a green Refill button on the order card. Tap it and the refill is sent to the provider; the refill ID is stored on the order.
? Can I cancel an order?
If the service allows cancellation, a red Cancel button appears on the order. Once the provider confirms, the unused portion is refunded to your balance automatically.
? I added funds but the balance did not change.
Payments are credited once the gateway confirms. If the money left your account but the balance is unchanged after a few minutes, send us the transaction ID and we will reconcile it.
? Do you offer a reseller / API?
Yes. Open the API page to generate a key, then call the standard SMM v2 endpoint with your key and an action. Full parameter list is on that page.
? My link was rejected or the order shows Partial.
The most common causes are a private profile, a wrong link format, or a quantity above the remaining limit the platform allows. Check the service's Min/Max on the order page, fix the link, and place a fresh order.
